Cancellation & Refund Policy

At Astern Spices, we are committed to delivering pure, high-quality spices and seasonings that enhance every meal. We take great pride in the freshness, safety, and quality of our products. Due to the nature of food products, we maintain the following return and refund policy to ensure product safety and hygiene.

Non-Returnable & Non-Refundable Products

All spice and seasoning products sold by Astern Spices are non-returnable and non-refundable once delivered.

Since our products fall under consumable food items, we are unable to accept returns or exchanges in order to maintain strict food safety and hygiene standards.

Damaged or Incorrect Products

While we take utmost care in packaging and shipping, if you receive:

  1. A damaged product

  2. An incorrect item

  3. A product with quality concerns

Please contact our customer support team within 5 days of receiving your order.

To help us resolve the issue quickly, kindly share:

  1. Your order number

  2. Clear photos of the product and packaging

  3. A brief description of the issue

After verification, our team may offer a replacement or appropriate resolution depending on the situation.

Quality Assurance

Every Astern Spices product undergoes careful sourcing, processing, and packaging to ensure the highest standards of purity, aroma, and freshness. Customer satisfaction and trust remain at the heart of everything we do.

Cancellation Policy

At Astern Spices, we strive to process and ship your orders as quickly as possible to ensure you receive fresh and high-quality spices without delay. Please review our cancellation policy below.

Order Cancellation

  1. Orders can be cancelled only before they are processed or dispatched from our warehouse.

  2. If you wish to cancel your order, please contact our customer support team immediately after placing the order.

Once an order has been processed or shipped, it cannot be cancelled.

Cancellation Request Process

To request a cancellation, please share the following details with our support team:

  1. Order Number

  2. Customer Name

  3. Reason for Cancellation

Our team will verify the order status and confirm whether the cancellation can be processed.

Refund for Cancelled Orders

  1. If the order is successfully cancelled before dispatch, the full amount will be refunded to the original payment method.

  2. Refunds are typically processed within 5–7 business days, depending on the payment provider or bank.

Orders Already Shipped

Once an order has been dispatched, cancellation requests will no longer be accepted. In such cases, the order will be delivered as scheduled.